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3 Reasons Why Your Zoom Keeps Crashing – Case 2: Zoom Internet Connection Unstable

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Message 6 of 7. It has become synonymous with quality audio and video calls with hardly any lag. If you are using Internet Explorer 11 please disable Compatibility View in order to continue using all community features. Never an issue with any video conferencing prior. The first thing you should do is check your internet connection. Restarting your gateway is never a fix.
 
 

Zoom says my internet is unstable – none: –

 

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Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I have a wired connection to the internet. I do not use wifi and do not want to. I am experiencing ” Your Internet Connection is Unstable” too constantly.

I have made sure to have as little running in the background as possible. As well, I usually have from 1 to 25 additional people on at the same time as me during some of the meetings. I need help because connecting online is critical for my business and this issue is causing a loss of revenue. Those can sometimes improve connections. I was an IT specialist for 25 years, before retiring. I did restart the computer. No joy, though. If your computer does also have WiFi – please ensure this is disconnected and that you internet access is truly going over your wired connection.

If your computer does also have WiFi – please ensure this is disconnected and that your internet access is truly going over your wired connection. I have no wifi card on the system I am speaking of. I wish. I have been experiencing this since I began using Zoom in June of When you receive the Connection Unstable message, do you have a noticeable change in performance either with audio or video in Zoom?

Is your wired connection a single direct cable to your router, or do you have other devices in between? My wife often attends my Zoom meetings in her home office, on her separate computer Windows PC. She has informed me that she rarely experiences the same issues that I experience. However, there have been times when she and I both experience the same problem but seldom.

I almost always use screen share. I teach, so I have to often show the group what I am speaking of, as well, I use videos often. These are a necessary part of the meetings and cannot be left out. To the system I use, I have a direct connection to the router, except for an extender, which I added only recently when I moved my system to the other side of the office. The problems with Zoom had already been going on long before that. Every time I experience problems with Zoom, all participants, 1 or 25, will notice because I am the Host.

I have noticed problems with other individuals, at times, over the past year. When I do, either I will get the message, or they will tell me that they got the message on their end. That, of course, would be a problem on my end. When you experience the problem, does is happen with any type of predicable frequency – like every ten minutes, every hour, any pattern at all, or just random? As a general observation – could you keep your Zoom Settings page open during a typical Meeting, and keep it to the side on the Statistics tab.

Then when a problem occurs try to take note of any anomalies – particularly anything in red. In most cases, a few seconds, but in less cases I get kicked out completely and then reconnected. Which breaks or ruins the recording when I do record. Yes, I counsel people over Zoom, as well.

It may happen during a casual discussion alone, with no videos, music, or such. I am getting the same problem with Zoom — I have a free account, is that why? I don’t have this problem on my employer’s Zoom account, and they have 18, employees. Just today I upgraded to Mpbs down, had a 1-on-1 Zoom meeting with a friend, and had to give up on the computer audio and switch to the phone because she said I keep freezing up and the audio would drop out.

I’m on a wired-only network, and clearly I have sufficient bandwidth. Will Zoom ever fix this? I have a similar problem using Zoom on a Macbook Pro, hardwired through the device provided by my ISP, no other devices or programs running. I always assumed it was my ISP, which has had a lot of its own problems with reliability.

My plan is to to try switching ISPs as soon as I can. Anyone else try this? Also, I’m typically using a Zoom corporate account hosting one other person. I plan to host an event of about 40 people on my own Pro account. I’m wondering if having more people in the room could make the problem worse?

I do not believe that it is the number of people who are on that is the real problem. I think that it has more to how much stuff you have running at the same time. Zoom is a memory hog, which I think is the real problem, but I have noticed that when I shut down any program I don’t need I have less trouble with Zoom.

Though that can be a problem in itself as I often need Word running and I also run some videos during some Zoom sessions. Bummer for memory usage.

I have had the same problem since starting with zoom. I get this speed test even with multiple apps open, and 10 tabs open in Firefox. My wife connects to our network over wifi and does not have this issue with Zoom. I am too far for wifi unless i use extender or add access points. I am fairly knowledgeable on computers and have been unable to find a satisfactory explanation or solution.

Closing down all other apps is not a good solution for me. I have taken to dialing in via cellphone for audio so that I can hear and be heard without glitches, and use my desktop just for video. This is annoying to me and other users, as i have 2 boxes on the gallery view, people can’t tell when I am unmuted on my cellphone because my video always shows muted and when I start speaking, people always call out “you are on mute.

I know another user in a wired home ethernet network with the same issue. Has had IT visit the home without a satisfactory solution. This appears to be a zoom-related issue, as the network icon only goes red when using zoom as far as I can tell. This whole thread is a joke. It has everything to do with a bug in the zoom code. They just don’t want to admit.

I can’t stand liars. I’ll be shorting the stock since I know the company is going down the tubes. Bye Zoom. You had a good run. Frequently, unstable connection is caused by your connection to the internet. My first suggestion is to call your ISP to complain about a poor internet connection. It took me ten tries to get my isp to fix the problem.

The problem was twenty-year-old coax cable running from the street to my house. As soon as the coax was replaced, my unstable connections disappeared. It is helpful if you can specify to your ISP what you mean by poor internet connection. Three important factors are:. Speed tests will provide upload and download speeds.

A couple of the free speed tests that I use are:. Packet loss should be zero. Ping can be used to check for packet loss.

If you see any packet loss, let your ISP know. To start ping, click Windows prompt at bottom of your screen. Search for and select command prompt. At the command prompt, enter ping -t plus the website of your ISP, i. Let the program run for five minutes and then enter control c to get ping statistics. Ping statistics are displayed including the number of lost packets. In this example, lost packets were zero 0 which is what they should be.

In case of intermittent issues, you should have ping running at the same time as you are experiencing issues. There are free ping programs that will include date and time for each ping which makes it easy to see what is going on with the network at the times problems occurred. Since your wife rarely experiences the same issues, this may indicate issues with how you connect and your pc.

 

‘Your internet connection is unstable’—dealing with virtual meeting snafus

 
Zoom in turn pops up a notification that says “Your internet connection is unstable”. I’m not sure what’s going on, but I have 5 UAPs in the house. Try coming closer to the router. If Zoom is still NG try shutting down everything including your router. Unplug the router for a minute then plug it bac in. When I see the Zoom alert that says, “Your internet connection is unstable,” I have to smile at what feels like a metaphor for my current in- between place.

 
 

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